When trying to install our video app, you receive the error message:

This is caused by a setting within Windows that prevents non-Windows apps from being allowed to install. To be sure you install the correct app instead of the alternative they suggested, please see the instructions below. 

1. Click on the "Open Settings" link at the bottom of the message. 

2. In the window that opens, the apps setting is at the top:

Click the current selection "Allow apps from the Store only" and change it to 

3. The setting will automatically save when selected. Close this window and double-click on the installation file to re-run. 

This article was last reviewed by our Support team on September 21, 2018.