Manage users: create new account user

Support Center > About SecureVideo Features

Published 11/18/2015 at 11:42pm UTC

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Account Administrators can create, edit, and delete users. 


This support article illustrates how an Account Administrator can create a new user, and assumes that there are currently available licenses on the account. (If you do not have available licenses, the top of the Account Users page will list the additional user license cost.)


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1. Click on the profile icon in the upper right-hand corner and select "Account Users" from the drop-down menu.

Account Users under the profile menu



2. This page details your plan pricing at the top of the page. If you are creating a user with an Account Administrator or Videoconference Session Host role, this user will require another user license. 


You can also view all existing organization users (or public users, by changing the filter from "Organization Users" to "Public Users") from this page. Use the "Create New User" button in the lower left-hand corner.

Create New User button



3. You will need to fill out some fields for the new user:

Create New User fields


  • Name: Enter the user's name. 
  • E-Mail address: Enter the user's e-mail address.  
  • Time Zone: Enter the user's time zone. (This determines how time will display in their account.)
  • Phone Number Displayed to Participants: Enter a phone number that a participant could use to reach this user. (If not a direct line, please use an organization phone number where a participant could conceivably leave a message.) This phone number will be displayed on the waiting room pages and at the bottom of e-mail invites. 
  • Mobile Number to Receive Texts Instead of E-Mails: If this user would rather receive text message notifications where possible instead of e-mails, enter their mobile number here. 
  • Website address: If this person has a website address separate from the organization, you can enter it here to appear as a button on the waiting room page. (Otherwise, you may want to use the branding feature to set custom tabs or have the logo link to the company website.)
  • Schedule Only Through Virtual Clinic Patients
    • Use Account Default: Use whatever the account-wide setting is for your account. (The default is generally No, but can be changed upon request by an admin.) 
      • To set an account default of "Yes", and/or request specific organization users only be able to view other specific organization users, please send an email request to [email protected] from your admin account email address.
    • Yes: Setting this field to "Yes" means that this user will ONLY be able to see their own contacts in the autofill when scheduling a session or starting a clinical chat. If this user is part of a Virtual Clinic group (this includes use of Appointment Slots), any account holders with the ability to request a session of this user, will also appear in the autofill when scheduling a session or starting a clinical chat. 
    • No: Setting this field to "No" allows this user to schedule sessions or chat with any other organization or public user in your account.  


4. Indicate what roles you would like the new user to have. 

  • "Videoconference Session Host" will be automatically checked, but you can remove this prior to saving. This role requires an additional user license. 
  • "Videoconference Session Participant" will be automatically checked, and is required for all account holders. 
  • Add any other applicable roles. (Read a description of all possible roles in the support article, Manage users: user roles.)


5. Set a temporary password for the new user. Passwords must follow these criteria:

  • is at least 8 characters long
  • contains at least 1 uppercase letter
  • contains at least 1 lowercase letter
  • contains at least 1 number
  • contains at least 1 of the following special characters: !, @, #, $, &, or *


6. Their account will be created once you click "Save", and an email will be sent to their address with the temporary password you have set (example below). They will be required to change their password the first time they log in.

Example of new account notification



This article was last reviewed by our Support team on August 22, 2019.