How do I connect my Stripe account to SecureVideo?

Support Center > About SecureVideo Features

Published 06/09/2017 at 9:46pm UTC

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SecureVideo offers several options to process payments for sessions. This support article goes over how to connect your Stripe account to your SecureVideo account. When set up in conjunction with Account Services, this allows you to require payment for sessions before your participant is allowed to enter the meeting. 

  • Stripe holds the first payment for 7 - 10 business days then has a 2-day rolling deposit for all transactions after the first one. See Stripe's support article on payouts for more details.



Note: Collecting payments is an activity that is explicitly excluded from HIPAA mandates, according to an FAQ by the Department of Health and Human Services (HHS) about Business Associates, under the section "Other Situations in Which a Business Associate Contract Is NOT Required.":

  • When a financial institution processes consumer-conducted financial transactions by debit, credit, or other payment card, clears checks, initiates or processes electronic funds transfers, or conducts any other activity that directly facilitates or effects the transfer of funds for payment for health care or health plan premiums. When it conducts these activities, the financial institution is providing its normal banking or other financial transaction services to its customers; it is not performing a function or activity for, or on behalf of, the covered entity.



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Participants arriving to your online session will see an amount due and a "Pay Now" button. After clicking on "Pay Now" and processing payment, they are redirected back to this page, where the button will read "Enter Waiting Room".

 Pay Now paywall example


1. Click on the "Features" tab and select "Get Paid Online" from the drop-down menu.

Get Paid Online from the Features menu



2. Click on the section "Get Paid Online Using Stripe" to expand it. There is a checkbox to confirm that you have read and are in compliance with Stripe's service agreement (linked within the text) and their list of restricted businesses; after checking the box, you can click the button "Use Stripe". 

Use Stripe buttons



3. If you already have a Stripe account, you can log into it on the next page. If you do not have a Stripe account, you can follow Stripe's instructions to create one. 

Connect or create Stripe account page



4. Click "Connect my Stripe account" to authorize connecting this account to your SecureVideo account.

Authorize connection



5. You will be taken back to SecureVideo, with a confirmation message that the connection was successful.

Success message



Note: If you would like to set up payment requirements to enter a session, be sure to create a corresponding Account Service.


This article was last reviewed by our Support team on June 13, 2019.